Yes, all products available on our site are in stock. On the rare occasion that you see a pre-order option, it’s only for items we’ve secured with our brand partners and are currently on their way to us. 

Rest assured, we never take payments for products unless they are actively ordered and in transit. You can shop with confidence knowing that if it’s on our site, it’s either ready to ship or arriving shortly.

We always try to restock popular products; however, this depends on our brand partners and whether the product or style is still available. If it's still showing on the site, we believe it may be restocked, however we cannot guarantee this.

If there’s something you’re after that’s no longer on the site, contact us at support@keepandkind.com, and we’ll do our best to help.

At Keep + Kind, we choose brands for what they make and the way they make it. We work with brands that are open about where their products come from and are always looking for kinder, better ways to bring you the things you love. They design pieces that are functional, full of colour and made to be used for years. We want everything we stock to make the everyday a bit more fun.

Every product page has a “Why it’s Keep + Kind” section explaining why we chose it, so you can read the detail and decide for yourself.

We’re always open to hearing from new brands! Contact us at hello@keepandkind.com to get in touch.

No, you do not need an account to place an order with Keep + Kind. 

When you place an order with Keep + Kind, here’s what you can expect:

• Order Confirmation: Shortly after placing your order, you’ll receive an email confirming your order was successfully placed.
• Dispatch Notification: Once your order is packed and shipped, we’ll send a dispatch notification, including tracking info so you can follow your order' journey.

If you're not sure if your order has been received, please email us at support@keepandkind.com. 

If you're unable to find the email, please check your junk or spam folders. 

You are able to check out without providing an email address, this means you may have received an SMS instead.

For further help, reach out via our contact form on the website or at support@keepandkind.com.

• Keep + Kind offers new customers an introductory 10% discount with sign up to the newsletter. 
• Discount codes are delivered to your mailbox. If you haven't received yours, please check your junk folder. Note, the codes sometimes take a few minutes to arrive.
• The discount is off all full priced products. It cannot be used in conjunction with any other offer which is available online.
•  The Offer is not exchangeable for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
• Keep + Kind reserves the right to cancel this offer at any time and/or amend these terms and conditions.

We use the payment gateway offered by Stripe, this includes all major credit and debit cards, including Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Discover, Diners Club, Union Pay and Klarna. We also accept PayPal.

To learn more about Klarna and for T&Cs, click here.

Once your order has been dispatched by our warehouse, you'll receive a confirmation email with your tracking number and a link to follow your parcel. 

The tracking update may take up to several hours to appear after dispatch.

If you're unable to find the email, please check your junk or spam folders. 

You are able to check out without providing an email address, this means you may have received an SMS instead.

For further help, reach out via our contact form on the website or at support@keepandkind.com.

Delivery estimates are provided by our carriers and are working days from dispatch. They are aims, not guarantees. The only guaranteed UK shipping service is Special Delivery, which is next day from dispatch (we dispatch Monday to Friday). 

We may be able to amend a UK order prior to dispatch, however we cannot guarantee this. If an order has not yet been dispatched, we may be able to remove items.

At this time, we are unable to add or remove items to an existing international order. Prior to dispatch we may be able to cancel your order, please email us at support@keepandkind.com providing us your order number and the email address you use for your order.

If you would like to buy additional items and have your purchases delivered together, we can attempt to cancel your order and you can place a new order with the additional items. 

If you would like to cancel your order, please contact customer services at support@keepandkind.com as soon as possible, providing your order number and email address. 

If you have received an email from us confirming your order has been dispatched, we are unable to cancel it. You are able to refuse delivery or return using our returns service. 

If your order has not yet been dispatched, please contact Customer Services at support@keepandkind.com including your order number, email address and the gift note you would like added. We will do our best to add the gift note to the order. 

If you’ve received the wrong item in your order, please get in touch at support@keepandkind.com. We’ll take care of it as quickly as possible and get the right item to you.

If your order arrives faulty or damaged, contact Customer Services at support@keepandkind.com. Be sure to include a photo of the damaged or faulty items and/or packaging, along with your order number, so we can help you as quickly as possible.

We get it! We offer a 30-day return period. For all the details and a link to our Return Portal for UK customers, please see our Returns page.

International customers are welcome to return their orders using their shipping company. The return address can be found on our returns page, please be sure to include your name, order number, and email address with the returned item or items. 

We use FedEx services for International shipping. Shipping times are available during checkout and are estimates from our couriers. 

Free shipping over £60 is applicable to UK shipping addresses only. 

Do I have to pay import tax and duties?

No, there’s nothing extra to pay when your order arrives.

EU, Australia, New Zealand and other international orders: all duties and taxes are included in the product prices on our website.

US and Canada orders: duties and taxes are currently included in the shipping charge at checkout. We’re working with our tax compliance partner to move them into the product price, so you can see clearly what is tax and what is shipping.

We ship to many countries and we're adding more all the time. We ship throughout Europe, the U.S, Australia, New Zealand and others! 

• Offers are valid while stocks last and only on www.keepandkind.com.
• Promotions cannot be combined with other discounts or offers.
• Keep + Kind reserves the right to amend or end the sales and promotions at any time.

Our sale prices apply from the date the promotion begins and cannot be applied retrospectively to previous orders.