Yes, all products available on our site are in stock. On the rare occasion that you see a pre-order option, it’s only for items we’ve secured with our brand partners and are currently on their way to us.

Rest assured, we never take payments for products unless they are actively ordered and in transit. You can shop with confidence knowing that if it’s on our site, it’s either ready to ship or arriving shortly.

We always try to restock popular products; however, this depends on our brand partners and whether the product or style is still available. If it's still showing on the site, we believe it may be restocked, however we cannot guarantee this.

If there’s something you’re after that’s no longer on the site, contact us at help@keepandkind.com, and we’ll do our best to help.

At Keep + Kind, we choose brand partners who prove sustainability doesn’t mean compromising style. We work with brand partners committed to eco-friendly practices, ethical sourcing, and design-led products.

We’re always open to hearing from new brands! Contact us at hello@keepandkind.com to get in touch.

No, you do not need an account to place an order with Keep + Kind.

When you place an order with Keep + Kind, here’s what you can expect:

• Order Confirmation: Shortly after placing your order, you’ll receive an email confirming your order was successfully placed.
• Dispatch Notification: Once your order is packed and shipped, we’ll send a dispatch notification, including tracking info so you can follow your order' journey.

If you're unable to find the email, please check your junk or spam folders.

You are able to check out without providing an email address, this means you may have received an SMS instead.

For further help, reach out via our contact form on the website or at help@keepandkind.com.

• Keep + Kind offers new customers an introductory 10% discount with sign up to the newsletter.
• Discount codes are delivered to your mailbox. If you haven't received yours, please check your junk folder. Note, the codes sometimes take a few minutes to arrive.
• The discount is off all full priced products. It cannot be used in conjunction with any other offer which is available online.
• The Offer is not exchangeable for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
• Keep + Kind reserves the right to cancel this offer at any time and/or amend these terms and conditions.

We use the payment gateway offered by Stripe, this includes all major credit and debit cards, including Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Discover, Diners Club, Union Pay and Klarna. We also accept PayPal.

To learn more about Klarna and for T&Cs, click here.

Once your order has been dispatched by our warehouse, you'll receive a confirmation email with your tracking number and a link to follow your parcel.

The tracking update may take up to several hours to appear after dispatch.

If you're unable to find the email, please check your junk or spam folders.

You are able to check out without providing an email address, this means you may have received an SMS instead.

For further help, reach out via our contact form on the website or at help@keepandkind.com.

Delivery estimates are provided by our carriers and are working days from dispatch. They are aims, not guarantees.

We may be able to amend a domestic order prior to dispatch, however we cannot guarantee this. If an order has not yet been dispatched, we may be able to remove items.

We are unable to add items to an existing international order.

If you would like to buy additional items and have your purchases delivered together, we can attempt to cancel your order and you can place a new order with the additional items.

If you would like to cancel your order, please contact customer services at help@keepandkind.com as soon as possible, providing your order number and email address.

If you have received an email from us confirming your order has been dispatched, we are unable to cancel it. You are able to refuse delivery or return using our returns service.

If your order has not yet been dispatched, please contact Customer Services at help@keepandkind.com including your order number, email address and the gift note you would like added.

If you’ve received the wrong item in your order, please get in touch at help@keepandkind.com. We’ll take care of it as quickly as possible and get the right item to you.

If your order arrives faulty or damaged, contact Customer Services at help@keepandkind.com. Be sure to include a photo of the damaged or faulty items and/or packaging, along with your order number, so we can help you as quickly as possible.

We get it! We offer a 30-day return period. For all the details and a link to our Return Portal, please see our Returns page.

We use FedEx services for International shipping. Shipping times are available during checkout and are estimates from our couriers.

Free shipping over £70 is applicable to UK shipping addresses only.

Duties and taxes are calculated and paid at checkout, so there are no surprise charges upon delivery.

We ship to many countries and we're adding more all the time. We ship throughout Europe, the U.S, Australia, New Zealand and others!

• Offers are valid while stocks last and only on www.keepandkind.com.
• Promotions cannot be combined with other discounts or offers.
• Keep + Kind reserves the right to amend or end the sales and promotions at any time.

Our sale prices apply from the date the promotion begins and cannot be applied retrospectively to previous orders.