Delivery and Returns

DELIVERY & RETURNS

We offer Royal Mail tracked 24 & 48 services, we also offer DPD delivery to destinations across the UK. Please get in touch if you require Special Delivery. We are trialling tracked delivery to select European countries, note any local tax or custom duty is the responsibility of the purchaser. For other countries outside of the UK, pricing will be provided on request.

We aim to dispatch within one to two working days and use the Royal Mail 24 or 48 fully tracked service as standard, this means your order will usually be with you within two to four working days (excluding weekends and Bank Holidays). If you require your order sooner, please get in touch and we'll let you know if we can help.

Keep + Kind is a small, independent business, we appreciate and thank you for choosing our business.

DELIVERY COSTS:

  • RM48: £3.95 for Royal Mail 48-hour delivery from dispatch. Service includes Northern Ireland, Highlands, and Channel Islands, however these locations may take slightly longer. Parcels addressed to Jersey, Guernsey, and Isle of Man will be tracked up to acceptance into the territory.
  • RM24: £4.95 for Royal Mail 24-hour delivery from dispatch. Service includes Northern Ireland, Highlands, and Channel Islands, however these locations may take slightly longer. Parcels addressed to Jersey, Guernsey, and Isle of Man will be tracked up to acceptance into the territory.

Free RM48 Delivery over £60

Free standard delivery is available on orders over £60 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles, and Isle of Man.

Next Day Guaranteed Delivery - Get in touch, we'll let you know if I can help.

RETURNS AND EXCHANGES:

We hope you're happy with your Keep + Kind purchase. If you've decided it's not quite right, you can return most items within 30 days of purchase.

Please use this link for Royal Mail returns (collections can be arranged). 

If you would like to use an alternative method, please return the items to Keep + Kind, PO Box 469, Lymington, SO41 1GE, United Kingdom. The sender is responsible for postage costs.

Any questions, please get in touch at hello@keepandkind.com