Delivery UK + EU

SAME DAY DISPATCH FOR ALL ORDERS RECEIVED BEFORE 2PM.

UK Delivery: We use Royal Mail's Tracked 48 and 24 services as standard, so you can track and follow your order's journey for extra peace of mind.

RM48: £3.95 for Royal Mail 48-hour delivery from dispatch* (We dispatch Monday to Friday). Free over £70.

RM24: £4.95 for Royal Mail 24-hour delivery from dispatch* (We dispatch Monday to Friday).

DPD: £5.95 - delivery in 1 to 2 working days*.

PLEASE NOTE THE DISPATCH TIME MAY BE SLIGHTLY LONGER IN PEAK OR BUSY PERIODS, FOR INSTANCE BLACK FRIDAY, CHRISTMAS OR BRAND DROPS. If you require your item urgently, please contact us at help@keepandkind.com.

Estimated delivery time is usually one to three working days (excluding weekends and Bank Holidays).

EU: We offer a tracked service to most European countries and benefit from the IOSS (Import One-Stop Shop) scheme.

EU Tracked shipping: £12
EU Tracked and Signed: £14

As part of the IOSS scheme, all EU orders under €150 will NOT be subject to additional import tax or VAT. You will automatically be charged your local country's VAT rate at checkout, meaning no surprise import or duty fees when your order arrives. This simplifies shipping and ensures a smoother delivery experience for our EU customers.

IOSS is a taxation system designed to make it easier to collect and pay VAT (Value-Added Tax) for online orders under €150 (the intrinsic value, excluding VAT) sent to the EU from the UK. For orders over €150, local taxes or VAT are the responsibility of the purchaser.

If you have any questions about the EU IOSS VAT threshold, contact us at help@keepandkind.com. We'll be happy to guide you and confirm if your purchase qualifies.

For countries outside the UK and EU, shipping rates will be provided on request.

If an international customer refuses the shipment due to customs duty costs, they will be responsible for return shipping and any administrative charges levied by international delivery companies, which will be deducted from the refund. Should a customer residing in the EU wish to return their order, they will be required to cover the return postage fee.

If you have any questions, please get in touch at help@keepandkind.com.

*RM24 and RM48 are not guaranteed services, Royal Mail state this is a delivery aim. The DPD has exclusion: no shipping to PO Boxes or BFPO addresses.