A beautifully scented amber hand and body wash from Les Choses Simples.

This is plant-based formula with a sunny, rich, powdery amber scent, with a hint of vanilla and lemon, and is very mediterranean. Presented in a glass bottle, it's made with coconut oil, leaving your skin feeling clean, nourished and moisturised.

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in Provence from natural ingredients, it's cooked in a cauldron according to the antique Marseille recipe.

Delicately perfumed with the amber scent "Les Grandes Vacances", a warm scent reminiscent of long summer holidays spent at the beach somewhere between Saint Tropez and Hyères. 

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Plant based
• 97,5% natural ingredients.
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates.
• 250ml amber glass bottle.
  

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

A beautifully scented amber hand cream from Les Choses Simples.

This is plant-based formula with a sunny, rich, powdery amber scent, with a hint of vanilla and lemon, and is very mediterranean.

Presented in an amber glass jar, this hand cream is formulated with rosehip oil, which is known for its extraordinary skin-regenerating properties, as well as olive oil, coconut oil and shea butter. It will leave your hands smooth, perfectly nourished and protected.

The formula is paraben-free, phthalate-free and artificial colorant-free.

Delicately perfumed with the amber scent "Les Grandes Vacances", a warm scent reminiscent of long summer holidays spent at the beach somewhere between Saint Tropez and Hyères. 

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Amber with a hint of vanilla and lemon
• Plant based
• 97,5% natural ingredients.
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates.
• 60ml amber glass jar.
  

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

The Eco-Friendly Alternative to Makeup Wipes! A pack of 4 reusable make up removing and face cloths in 100% plastic free packaging!

Meet your new best friend... Introducing the Erase Your Face cleansing cloth, a makeup remover like no other! This cloth has the ability to remove all types of cosmetics, including waterproof mascara without using harmful chemicals or synthetic makeup removers.

With just warm water each cloth will remove the toughest makeup and will be sure to give you a fresh clean feeling. Plus, because they are reusable that means no waste, reducing the amount of makeup wipes washing up on our shores or ending up in landfills.

How to Use:

• Machine wash before first use
• Dampen cloth with warm water 
• Gently wipe away make-up
• Rinse
• Hang to dry

Danielle Ltd are continue to actively introduce plastic free and eco products into their range. 

• A four pack of bright reusable make up remover cloths
• Suitable for sensitive skin
• Can be washed 500 times

Care Instructions:

• Machine wash in cold water.
• Gentle cycle.
• Only non-chlorine bleach when needed.
• Tumble dry low.
• Do not iron. 

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

A protective and hydrating hand cream for hard-working hands. Nursem's Caring Hand Cream is fast absorbing and uses naturally derived ingredients to soothe and protect dry and sore hands.

How it works:

• Soothes inflammation and soreness with medical grade Manuka Honey and White Willow extract.
• Conditions using a rich blend of Allantoin and Pro Vitamin B5; these immediately moisturise the skin keeping it constantly nourished.
• Protects with plant oils and Glycerin, to restore the protective barrier that retains the skin’s moisture and hydration.

Good to know: This fast-absorbing, non-greasy hand cream is naturally fragranced with Bergamot, Petitgrain and Grapefruit essential oils. It’s also suitable for sensitive skin, and just a small amount used little and often throughout the day will keep your hands protected and well conditioned. Dermatologically tested, cruelty free and free from parabens, petrolatum, mineral oil and silicone.

Recommended for: All hard-working hands, or anyone who suffers the drying and damaging effects of frequent hand washing. This product has been tested for safe use in hospitals, and is the perfect hand cream for nurses, midwives, and any other medical professional in need of natural, effective protection.

Nursem products support nurses: For every product you buy, they give a month's worth of free Nursem to a nurse or midwife. 87% of nurses suffer from contact dermatitis during their career, due to excessive hand washing/sanitising required to keep patients safe, with the average nurse washing their hands over 55 times per day! 

Nursem products are also Certified cruelty free and they are working towards more sustainable packaging options in the future.

Apply a pea-sized amount to clean, dry hands throughout the day.

Aqua (Water), Glycerin, Glyceryl Stearate Citrate, Cetearyl Alcohol, Panthenol, Allantoin, Glyceryl Stearate, Sucrose Stearate, Ethylhexyl Palmitate, Glycine Soja (Soybean) Oil, Mel (Honey), Vitis Vinifera (Grape) Seed Oil, Benzyl Alcohol, Limonene, Caprylic / Capric Triglyceride, Passiflora Edulis (Passion Flower) Seed Oil, Punica Granatum (Pomegranate) Seed Oil, Citrus Paradisi (Grapefruit) Peel Oil, Citrus Aurantium Bergamia (Bergamot) Fruit Oil, Sodium Hydroxide, Xanthan Gum, Salix Alba (Willow) Bark Extract, Salicylic Acid, Citrus Aurantium Amara (Bitter Orange) Leaf/Twig Oil, Linalool, Tocopheryl Acetate, Sorbic Acid, Geraniol, Citral How to use: Apply a pea-sized amount to clean, dry hands throughout the day.

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Intensely hydrating and nourishing to the skin, this biodegradable Avocado face sheet mask, made from natural bamboo fibres, has reparative and Anti-ageing formulas that will leave the skin feeling softer and smoother, whilst reducing the appearance of fine lines and wrinkles. All of the ingredients are 100% plant based.

Benefits:

• Hydrates and repairs skin
• Anti-ageing formula
• Protects skin from the elements
• Bamboo fibres reduce the change of irritation

• Cleanse the skin with water.
• Remove mask from packaging.
• Unfold and place on the face,
• using eye and mouth holes as guides.
• Relax for 15-20 minutes.
• Remove and massage excess serum into the face and neck

This facemask is biodegradable and made from natural bamboo fibres. Beauty Pro's plant based range is certified by the Vegan Society and PETA.

Aqua/Water, Glycerin, Propylene Glycol, Polysorbate 80, Cyclopentasiloxane, Panthenol, Niacinamide, Carica Papaya (Papaya) Fruit Extract, Adenosine, Tocopheryl Acetate, Persea Gratissima (Avocado) Fruit Extract, Cucumis Sativus (Cucumber) Fruit Extract, Mangifera Indica (Mango) Fruit Extract, Aloe Barbadenis Leaf Extract, Camellia Sinensis Leaf Extract, Rosmarinus Officinalis (Rosemary) Extract, Sodium Hyaluronate, Disodium EDTA, Triethanolamine, Carbomer, Hydroxyethylcellulose, Benzyl Glycol, Ethylhexylglycerin, Raspberry Ketone, Pelargonium Graveolens Flower Oil.

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

A solid Shampoo Bar like no other with Açaí berry & peach. High quality Shampoo, minus the wasteful plastic bottle. 

pH balanced and infused with Natural oils only. Coconut oil & Argan oil. Created using the most innovative formula of its type. Our shampoo bar doesn’t just CLEAN your hair, it TREATS it too. Formulated to hydrate, repair and nourish your locks. Lasting over twice as long as a standard bottle of shampoo (approx 80+ washes), it delivers uncompromising results, performing exactly like its counterpart. No 'transition period'. This Acai berry & Peach scented bar will leave your hair smelling beautiful & feeling voluminous, shiny and silky smooth. 

Suitable for most hair types.

Wet hair, lather up the bar in wet hands, massage the lather into your hair from roots to ends, rinse off. Repeat if desired.

Quite possibly the best shampoo bar out there, say goodbye to flat lifeless hair and hello to your voluminous hair of dreams. 

pH balanced, soap free, vegan friendly, plastic free, cruelty free, sls/paraben/phthaltes free, made in the U.K. Suitable for most hair types.

Sodium Cocoyl Isethionate, Hydrogenated Vegetable Oil, Aqua (Water), Polyglyceryl-4 Laurate, Glycerin, Parfum (Fragrance), Cocos Nucifera (Coconut) Oil, Argania Spinosa Oil, Tetrasodium Glutamate Diacetate, Hexyl Cinnamal, Linalool, Citronellol, Geraniol.

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

This is not your average bar of soap, a deliciously rich, pink grapefruit super scented, shea butter soap bar which both cleanses and moisturises, leaving skin softer, smoother and more nourished.  

Suitable for sensitive skin.

Lather up the bar under running water, work lather into skin cleansing thoroughly and rinse off.

This is not your average bar of soap, Nuddy's mission is to make soap bars cool again. Using vegan, cruelty free, rich raw African Shea Butter, they clean and moisturise at the same time. Each bar is triple milled, meaning they last MUCH longer than your average bar. What's more, there's absolutely no plastic on any part of the product.

Sodium Palmate (sustainably sourced), Sodium Palm Kernelate, Aqua, Parfum, Glycerin, Palmitic Acid, Sodium Chloride, Butyrospermum Parkii (Shea Butter), CI77891, Tetrasodium EDTA, Tetrasodium Etidronate, Citronellol, Geraniol.

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

This charming traditional artisan-made Marseille soap from Les Choses Simples is enriched with shea butter and scented with fig. Naturally coloured with mineral pigments. 

This product is 100% plant based and free of chemicals, meaning it's soft and kind to skin. This artisan soap is stamped on all sides, according to the 200-year-old Provence tradition.

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in Provence from natural ingredients, according to antique Marseille recipes.

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Fig fragrance
  
• Plant based
• 100% natural ingredients
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates
• 100 grams
  
• Artisan made in Provance, France
• Not tested on animals

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

This super soft microfibre hair turban is sealed to retain the goodness of hemp oil to keep your hair looking healthy whilst also supporting hair growth, strengthening your hair and improving moisture retention.

Just place over your head, twist the towel and secure with the button. Using a regular cotton towel is harsh on locks and can lead to breakage and frizz.

Our gentle microfibre towel is designed to save energy and dry hair faster so you can save time and and avoid blow-drying. Plastic free packaging.

Product is non-returnable for hygiene reasons.

How to Use:

• Place over your head
  
• Twist Towel and secure button

Danielle Ltd continue to actively introduce plastic free and eco products into their range. 

• Product is non-returnable for hygiene reasons

Care Instructions:

• Machine wash in cold water.
• Gentle cycle.
• Only non-chlorine bleach when needed.
• Tumble dry low.
• Do not iron. 

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Just when you thought it was safe to go back in the bathtub…

Drop a shark attack bath bomb in your tub and watch the drama unfold! It's a bath bomb with some serious bite and loads of fun! ''You're gonna need a bigger tub!'' Scented in a fun bubblegum each Shark Attack Bath Bomb is hand painted using colour safe colours and Mica powder.

SLS & SLES Free Vegan & Vegetarian Friendly.

The bath bombs are wrapped in a recyclable plastic film that can be recycled either kerbside or at recycling stations that accept low-density polyethylene (LDPE) - ID code 4. Soul & Soap use this form of protection to help protect the bombs from damage during transit as well as keeping them at their best while being stored. Soul & Soap continue to look for getter solutions and methods to reduce and improve their packaging.

Soul & Soap products are colourful, fun and always cruelty free. All their products are vegetarian and most are vegan friendly.

• SLS & SLES Free
• Vegan & Vegetarian Friendly
• Packaging: Recyclable shrink wrap (LDPE)
• Weight: 150g

Sodium Bicarbonate, Citric Acid, Potassium Bitartrate, Sodium Lauryl Sulfoacetate (SLSA), Aqua, Olea europaea, Parfume, CI 74160, CI 16035, CI 45100 CI 16185, CI 42090, Benzyl Benzoate, Cinnamal (Cinnamic Aldehyde), Linalool, Eugenol.

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

The Eco-Friendly Alternative to Makeup Wipes! A reusable make up removing and face cloth in 100% plastic free packaging!

Meet your new best friend... Introducing the Erase Your Face cleansing cloth, a makeup remover like no other! This cloth has the ability to remove all types of cosmetics, including waterproof mascara without using harmful chemicals or synthetic makeup removers.

With just warm water each cloth will remove the toughest makeup and will be sure to give you a fresh clean feeling. Plus, because they are reusable that means no waste, reducing the amount of makeup wipes washing up on our shores or ending up in landfills.

How to Use:

• Machine wash before first use
• Dampen cloth with warm water 
• Gently wipe away make-up
• Rinse
• Hang to dry

Danielle Ltd are continue to actively introduce plastic free and eco products into their range. 

• Suitable for sensitive skin
• Can be washed 500 times

Care Instructions:

• Machine wash in cold water.
• Gentle cycle.
• Only non-chlorine bleach when needed.
• Tumble dry low.
• Do not iron. 

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

The Eco-Friendly Alternative to Makeup Wipes! A pack of 4 reusable make up removing and face cloths in 100% plastic free packaging!

Meet your new best friend... Introducing the Erase Your Face cleansing cloth, a makeup remover like no other! This cloth has the ability to remove all types of cosmetics, including waterproof mascara without using harmful chemicals or synthetic makeup removers.

With just warm water each cloth will remove the toughest makeup and will be sure to give you a fresh clean feeling. Plus, because they are reusable that means no waste, reducing the amount of makeup wipes washing up on our shores or ending up in landfills.

How to Use:

• Machine wash before first use
• Dampen cloth with warm water 
• Gently wipe away make-up
• Rinse
• Hang to dry

Danielle Ltd are continue to actively introduce plastic free and eco products into their range. 

• A four pack of bright reusable make up remover cloths
• Suitable for sensitive skin
• Can be washed 500 times

Care Instructions:

• Machine wash in cold water.
• Gentle cycle.
• Only non-chlorine bleach when needed.
• Tumble dry low.
• Do not iron. 

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

The Eco-Friendly Alternative to Makeup Wipes! A reusable make up removing and face cloth in 100% plastic free packaging!

Meet your new best friend... Introducing the Erase Your Face cleansing cloth, a makeup remover like no other! This cloth has the ability to remove all types of cosmetics, including waterproof mascara without using harmful chemicals or synthetic makeup removers.

With just warm water each cloth will remove the toughest makeup and will be sure to give you a fresh clean feeling. Plus, because they are reusable that means no waste, reducing the amount of makeup wipes washing up on our shores or ending up in landfills.

How to Use:

• Machine wash before first use
• Dampen cloth with warm water 
• Gently wipe away make-up
• Rinse
• Hang to dry

Danielle Ltd are continue to actively introduce plastic free and eco products into their range. 

• Suitable for sensitive skin
• Can be washed 500 times

Care Instructions:

• Machine wash in cold water.
• Gentle cycle.
• Only non-chlorine bleach when needed.
• Tumble dry low.
• Do not iron. 

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

The Eco-Friendly Alternative to Makeup Wipes! A reusable make up removing and face cloth in 100% plastic free packaging!

Meet your new best friend... Introducing the Erase Your Face cleansing cloth, a makeup remover like no other! This cloth has the ability to remove all types of cosmetics, including waterproof mascara without using harmful chemicals or synthetic makeup removers.

With just warm water each cloth will remove the toughest makeup and will be sure to give you a fresh clean feeling. Plus, because they are reusable that means no waste, reducing the amount of makeup wipes washing up on our shores or ending up in landfills.

How to Use:

• Machine wash before first use
• Dampen cloth with warm water 
• Gently wipe away make-up
• Rinse
• Hang to dry

Danielle Ltd are continue to actively introduce plastic free and eco products into their range. 

• Suitable for sensitive skin
• Can be washed 500 times

Care Instructions:

• Machine wash in cold water.
• Gentle cycle.
• Only non-chlorine bleach when needed.
• Tumble dry low.
• Do not iron. 

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

This charming traditional artisan-made Marseille soap from Les Choses Simples is enriched with shea butter and scented with honey. Naturally coloured with mineral pigments. 

This product is 100% plant based and free of chemicals, meaning it's soft and kind to skin. This artisan soap is stamped on all sides, according to the 200-year-old Provence tradition.

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in Provence from natural ingredients, according to antique Marseille recipes.

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Honey fragrance
  
• Plant based
• 100% natural ingredients
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates
• 100 grams
  
• Artisan made in Provance, France
• Not tested on animals

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

This charming traditional artisan-made Marseille soap from Les Choses Simples is enriched with shea butter and scented with lavender. Naturally coloured with mineral pigments and the beautifully addition of dried lavender flowers. 

This product is 100% plant based and free of chemicals, meaning it's soft and kind to skin. This artisan soap is stamped on all sides, according to the 200-year-old Provence tradition.

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in Provence from natural ingredients, according to antique Marseille recipes.

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Lavender fragrance
  
• Plant based
• 100% natural ingredients
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates
• 100 grams
  
• Artisan made in Provance, France
• Not tested on animals

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Think of a lush Mediterranean garden with the sweet uplifting scent of citrus gardens. Inhale the energising scent of sweet grapefruit and lemon, in this beautiful hand cream from Les Choses Simples.

Presented in an amber glass jar, this hand cream is formulated with rosehip oil, which is known for its extraordinary skin-regenerating properties, as well as olive oil, coconut oil and shea butter. It will leave your hands smooth, perfectly nourished and protected.

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in small batches in Provence from natural ingredients, these artisan products are create from antique Marseille recipes.

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Sweet grapefruit and lemon
  
• Plant based
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates
• 60ml amber glass bottle
  
• Not tested on animals

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Think of a sunny spring morning and fresh linen drying in the sun with this beautiful hand cream from Les Choses Simples.

Presented in an amber glass jar, this hand cream is formulated with rosehip oil, which is known for its extraordinary skin-regenerating properties, as well as olive oil, coconut oil and shea butter. It will leave your hands smooth, perfectly nourished and protected.

This is plant-based formula delicately perfumed with the signature scent "No. 2 - Matin de Printemps". A crisp and gentle scent, helping you to feel balanced and serene, with hints of lavender and musk. 

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in Provence from natural ingredients, it's cooked in a cauldron according to the antique Marseille recipe.

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Linen drying on a sunny, spring morning with hints of lavender and musk
• Plant based
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates
• 60ml amber glass jar
  
• Not tested on animals

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

A charming scent of blooming orange blossoms in this beautiful hand cream from Les Choses Simples.

Presented in an amber glass jar, this hand cream is formulated with rosehip oil, which is known for its extraordinary skin-regenerating properties, as well as olive oil, coconut oil and shea butter. It will leave your hands smooth, perfectly nourished and protected.

This is plant-based formula delicately perfumed with the signature scent "No. 4 - Fleurs d'Oranger". Distilled orange flower water is traditionally used in Provence for everything from baking to perfuming bodies and homes. A long time ago, brides used to wear a crown of orange flowers on the day of their wedding. 

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in Provence from natural ingredients, it's cooked in a cauldron according to the antique Marseille recipe.

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Orange blossoms
  
• Plant based
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates
• 60ml amber glass jar
  
• Not tested on animals

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

A charming scent of blooming orange blossoms in this beautiful hand and body wash from Les Choses Simples.

This is plant-based formula delicately perfumed with the signature scent "No. 4 - Fleurs d'Oranger". Distilled orange flower water is traditionally used in Provence for everything from baking to perfuming bodies and homes. A long time ago, brides used to wear a crown of orange flowers on the day of their wedding. 

Presented in a glass bottle, this hand wash is made with coconut oil, leaving your skin feeling clean, nourished and moisturised.

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in Provence from natural ingredients, it's cooked in a cauldron according to the antique Marseille recipe.

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Linen drying on a sunny, spring morning with hints of lavender and musk
• Plant based
• 97,5% natural ingredients
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates
• 250ml amber glass bottle
  
• Not tested on animals

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Think of a lush Mediterranean garden with the sweet uplifting scent of citrus gardens. Inhale the energising scent of sweet grapefruit and lemon, in this beautiful hand and body wash from Les Choses Simples.

This is plant-based formula delicately perfumed with the signature scent "No. 3 - Jardin d'Agrumes". An uplifting and energising scent. Presented in a glass bottle, it's made with coconut oil, leaving your skin feeling clean, nourished and moisturised.

The formula is paraben-free, phthalate-free and artificial colorant-free.

Made in Provence from natural ingredients, it's cooked in a cauldron according to the antique Marseille recipe.

Quite simply, Les Choses Simples are GORGEOUS. They use natural products, made out of non-toxic natural ingredients and do not include sulphates, phthalates, sodium lauryl sulfate, mineral oils, silicons, parabens, preservatives.

Minimising plastic use is a priority and the hand & body wash is presented in a glass bottle.

• Sweet grapefruit and lemon
  
• Plant based
• 97,5% natural ingredients
• No parabens, no silicons, no mineral oil, no artificial colouring, no sulphates (SLS), no phthalates
• 250ml amber glass bottle
  
• Not tested on animals

DELIVERY & RETURNS

DUE TO THE CURRENT GOVERNMENT ADVICE IN REGARDS TO COVID-19, please note delivery may be slightly slower than usual. We’re despatching parcels as normal, but some parcels are taking longer than usual to be delivered.

We sent most of our orders out via Royal Mail*, we work to dispatch within 24 hours, this means your order will be with you in between 2 – 4 working days.

If you order next day delivery (orders MUST be received by 1pm), your parcel will be sent by Royal Mail Special Delivery which is guaranteed next day delivery. We do not currently offer Saturday delivery.

Keep + Kind is currently a one-woman indie store, meaning I pick, pack and ship all the products. I do try and keep to sociable hours to spend time with my family, so if you email on a Friday evening it's likely I'll get back to you on Monday morning.

DELIVERY COSTS:

• Standard delivery: (We are currently shipping everything by Royal Mail 24).£3.95 Order Monday to Sunday for delivery in 2-4 working days (including Northern Ireland, Highlands and Channel Islands).

• Next day delivery: Order before midday for next day Royal Mail Guaranteed delivery - Monday to Friday. After midday parcels will be sent the following business day. 

Free Standard Delivery

Free standard delivery is available on orders over £50 to England, Wales, Scottish Lowlands, Scottish Highlands, Scilly Isles and Isle of Man.

Next Day Delivery - Currently unavailable 

WE ARE CURRENTLY UNABLE TO OFFER NEXT DAY DELIVERY DUE TO LOCAL POST OFFICE OPENING TIMES.

Acceptance of Parcels

All items will be delivered to the address that you have provided, and not necessarily you in person.

If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted. If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.

All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products. Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.

If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.

Re-delivery or redirection may be possible at additional cost.

Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods. 

If you suspect a lost delivery, please contact us straight away providing your name, address and order number. We’ll look into it straight away.

RETURNS

We hope you’re happy with your Keep + Kind purchase. If you decide it’s not quite right for you, you can return most items (see exclusions below). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email us at returns@keepandkind.com to arrange a return, exchange or refund with 30 days of purchase.

If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases, specifically pierced earrings, nail varnish and face masks cannot be returned.

Please do not send your purchase back to the manufacturer.

We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase. Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@keepandkind.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will have to send a refund to the person who originally made the order (the gift giver).

Address to return product:

To return your items, you should mail them to: PO Box 469, Lymington, SO41 1GE, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item.

If items are returned to us without postage having been paid we will deduct the cost from any refund due.

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.